Privacy Policy

Staffordshire Physio Pain Relief and Sports Injury Clinic Limited
Trading as Stafford Physio / Stafford Physio Pain Relief & Sports Injury Clinic

This Privacy Policy explains how we collect, use, store and share personal information when you contact us, use our services, visit our website, attend physiotherapy appointments or participate in occupational physiotherapy services.

Stafford Physio Pain Relief and Sports Injury Clinic Limited is a private physiotherapy clinic providing musculoskeletal physiotherapy, rehabilitation, injury management and related healthcare services.

Company name: Staffordshire Physio Pain Relief and Sports Injury Clinic Limited
Company number: 15964999
Clinic address: Stafford Leisure Centre, 1 Lammascote Road, Stafford, ST16 3TA
Registered office: 171a Eccleshall Road, Stafford, ST16 1PD
Email: info@staffordphysio.co.uk
Telephone: 01785 332972
ICO registration number: ZB904234

We may collect and process the following information:

-- Name, address, date of birth and contact details
-- Medical and health information relevant to your assessment and treatment
-- GP, consultant, insurer, employer or occupational health details where relevant
-- Appointment records and attendance information
-- Clinical assessment findings, treatment notes and rehabilitation plans
-- Exercise programmes and outcome measures
-- Payment and invoice information
-- Website enquiry information
-- Communication records, including emails and telephone messages

Where we provide occupational physiotherapy services, we may also collect information about your work role, functional difficulties, work-related limitations, sickness absence, return-to-work goals and agreed workplace recommendations.

We use your personal information to:

-- Provide physiotherapy assessment, treatment and rehabilitation
-- Maintain accurate clinical records
-- Communicate with you about appointments and treatment
-- Prescribe and monitor exercise programmes
-- Produce clinical reports where appropriate
-- Liaise with GPs, consultants, insurers, case managers, employers or occupational health teams where you have consented or where there is another lawful basis to do so
-- Process payments and manage accounts
-- Meet legal, regulatory and professional obligations
-- Manage complaints, incidents, safeguarding concerns or clinical governance processes
-- Improve the quality and safety of our services

Where we provide occupational physiotherapy services, reports may be shared with authorised parties such as Occupational Health, Human Resources, line managers or case managers. This will usually be done with your knowledge and consent, and reports will focus on functional ability, treatment plans, workplace recommendations and return-to-work guidance rather than unnecessary clinical detail.

We process personal information under the UK General Data Protection Regulation and Data Protection Act 2018. Our lawful bases may include:

-- Your consent
-- The provision of healthcare
-- Contractual necessity
-- Legal obligations
-- Legitimate interests in managing and improving our services
-- Safeguarding or vital interests where necessary

Health information is special category data and is processed for the provision of healthcare, occupational health, clinical governance and related professional purposes.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. Clinical records are stored securely using appropriate clinical systems, including WriteUpp. Exercise programmes may be provided through Physitrack. Access to records is limited to authorised personnel only.

Reports and clinical correspondence are sent securely, and where appropriate may be password-protected or shared through secure systems.

We retain clinical records in line with professional, legal, insurance and regulatory requirements. Records are kept only for as long as necessary and are securely deleted or destroyed when no longer required.

We may share information, where appropriate, with:

-- GPs, consultants or other healthcare professionals
-- Occupational health teams
-- Employers, Human Resources teams, line managers or case managers where occupational physiotherapy services are being provided and appropriate consent is in place
-- Insurance companies or rehabilitation providers
-- Software providers used to manage clinical records, appointments or exercise programmes
-- Professional advisers, regulators or legal bodies where required

We do not sell personal information.

You have rights under data protection law, including the right to:

-- Be informed about how your data is used
-- Access your personal data
-- Ask for inaccurate data to be corrected
-- Ask for data to be deleted in certain circumstances
-- Restrict or object to processing in certain circumstances
-- Request data portability in certain circumstances
-- Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Our website may use cookies or similar technologies to support website function, improve user experience and understand website usage. You can usually manage cookie settings through your browser.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

Email: info@staffordphysio.co.uk
Telephone: 01785 332972

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

We may update this Privacy Policy from time to time. The latest version will be available on our website.

Last updated: 01/05/2026